Express industry services messy worry about price increases refraction industry is still low level of competition
Recently, in the pass, rhyme one after another announced to adjust the express price. The industry believes that the direct purpose of the express price increases or to hedge the pressure brought about by the cost of materials, but behind it reflects the industry is still in the homogeneous low level of competition.
Express companies after another price adjustment
Distance "double 11" less than a month, in the pass, rhyme has been announced to adjust the express price.
October 10, issued to the customer notice that this year due to transportation costs, labor costs, rising raw material prices and other factors, decided to adjust from now on the courier price.
Then, rhyme also announced on October 11 to adjust the courier price, the reason is "by the human, material and operating costs and other effects," now on the courier price adjustment.
For the reasons for price increases, the two courier companies are basically the same response, said mainly to continuously improve the quality of service, while the increase in transportation costs, labor costs, raw material prices and other factors, the price contradiction has become increasingly prominent, Price adjustment.
Reporters visited Shanghai, Beijing and other places of the express business outlets found that some have begun to implement the new price.
Recently, located in Beijing Xuanwumen outlets in a courier introduction, the company has announced the price increases, the first weight continued to increase, the first weight from 10 yuan to 15 yuan, continued from 5 yuan per Kg to 8 yuan per kilogram.
Some electric business enterprises have felt the pressure brought about by price increases.
Operating the native products of Anhui Jinzhai County Yao Yao e-commerce Co., Ltd. Yang Hao told reporters that the recent, and some express delivery prices rose one dollar, and some courier companies to cancel the agreement price. Yang Hao said the company's average cost per single courier rose by one dollar, and the amount of the day in the 50 or so, the monthly expenditure will be about 1,500 yuan.
Internet users also express concern about the price of courier companies. Some Internet users that courier is not easy, price adjustment can be understood; and some Internet users are questioned by the "double 11" the arrival of the occasion of the price, there is the industry collective monopoly price suspect.
As for the price adjustment will lead to industry price adjustment, the industry's views are also different.
Days wind securities analysis, the current express market concentration is relatively low, the service is relatively weak differentiation, whether the competitors follow up, the impact of price increases on market share are also difficult to determine. But Huatai Securities believes that the price surge will be transmitted to the entire express industry will be a high probability event.
Express service services messy worry
Concerned about the express price adjustment at the same time, some Internet users also expressed concern about the service industry chaos, many people think that the service can not rise with the price rise. Internet users "Dongguan offset printing ink manufacturers," said: "the price rose, the quality of service can follow up?
Some netizens listed their own "encounter". Internet users "I Lan Bo Friends of the girlfriend," said that these years courier fees up, every time encountered complaints lost pieces, a special complaint hotline is not timely, to express the little brother to reflect, all heard, but also met Two network boss Paolu, and no one to send delivery. "Blindly price increases, the service does not improve, what is the use of it?
Reporters recently interviewed a number of consumers, they also encountered some courier service issues.
Wang Fei, a state-owned enterprise in Shandong Qingdao, has encountered a courier dispute that has not yet been resolved.
Wang Fei's family will be purchased from Anhui Hefei laptop computer delivery company sent to Qingdao City Southern District. Received the courier, Wang Fei was found that the package has been transferred, this laptop was replaced by a stone, and courier company did not compensate for the loss.
In the country, express lost, short, delayed events and many. According to the State Post Bureau statistics, in August this year, consumers on the courier service effective claims up to 13,309, an increase of 17.3%. Compared with the same period last year, consumer complaints are the most frequent courier loss, short, delay and damage and other issues.
"In recent years, with the rapid development of electricity providers, some local express traffic grew rapidly." Anhui Logistics Association Deputy Secretary-General Gui Hanming said, but by the low threshold of employees, employees are not rigorous training and other factors Impact, express service industry is relatively weak problem, not only damage the legitimate rights and interests of consumers, but also affected the healthy development of the entire express industry.
Pricing should be synchronized with the service upgrade
According to China Express Association and other forecasts, this year's "double 11" period, the industry's total delivery volume will reach a new level, is expected to more than 1 billion.
"'Double 11' is the express consumption of the blowout period, the choice of 'double 11' before the price, to a certain extent, can reduce the negative impact of customer losses caused by price increases." China Logistics Institute special researcher Yang Daqing said.
Experts believe that the direct purpose of express delivery prices or hedge materials and other costs brought about by the pressure, but fundamentally speaking, courier companies are also taking the first step out of low-cost competition, but this step should be with the upgrade Service synchronization.
"Express collective price increases, the refraction is homogeneous low level of competition." Insiders pointed out that out of low-cost competition, competition service, to start more quality of differentiated competition, is what consumers expect.
Internet users "Qiao Zhifeng" said that the issue of express delivery has affected the image of the industry and healthy development. If the price can make the industry reborn, the level of service to a new level, consumers will feel that money is not wronged Express prices, the level of service to "rise".
Anhui Post Office of the party members, deputy inspector Bao Li Xia believes that "courier companies should increase investment in hardware and software and technology research and development efforts to improve the information technology at the same time, should further strengthen the training of staff and improve the level of standardization services, thereby enhancing the user The delivery experience and satisfaction. "