Yesterday, Ms. Wang, a citizen of Hefei, reported to reporters that she and her mother were forced to shop while traveling with a group in Hong Kong. According to reports, she was in a company called "CITS Shenzhen company's official website" website, through customer service Manager Chen, participated in a five-day and four-night luxury tour, including Hong Kong, Macau, Zhuhai and other places, and the other party promised nothing Forced shopping. Not only that, the group fee only 800 yuan per person. For Ms. Wang's encounter, China International Travel Service head office customer service said she encountered a travel agency fake brigade.
Cheap travel encounter forced shopping
Ms Wang told reporters that she click into the page that says "China International Travel Shenzhen company's official website" customer service manager Chen added her QQ, and the itinerary sent to her. Itinerary shows that this is a five-day, four-night luxury tour including Hong Kong, Macau and Zhuhai tourism projects, there is no compulsory shopping. On the evening of July 26, Ms. Wang and her mother arrived in Shenzhen and signed a travel contract with Mr. Chen at the hotel, stating "Free Shopping" and paid a total of 1,600 RMB for the two groups. Manager Chen said the CDC is China International Travel Service Shenzhen Branch in Hong Kong, tour guide surnamed Hu.
On the early morning of July 27, Ms. Wang entered Hong Kong from Shenzhen and arrived at the first attraction, Ocean Park at 3 pm, and took a boat trip in the Victoria Harbor at night. On the morning of the 28th, Hu guided tours began shopping, the first shop is a jewelry shop, called "Beatorich Jewelry." Ms. Wang said tour guide Hu told tourists that the reason why the tour price cheaper because accommodation and tickets are sponsored by this jewelry store, so more shopping. Ms. Wang spent 2880 Hong Kong dollars, bought a 14K gold necklace. She returned to Hefei found that most of the same type of necklace as long as a few hundred dollars.
Then, Hu tour with tourists came to the watch shop. Ms. Wang reluctant to shop, and quarrel with the tour guide. Ms. Wang said in a video recorded by Ms. Hu: "This is not a money issue, a mentality issue. The sponsor is the jewelry store, you can buy what you like, but you do not like the things to buy." Ms. Wang said , The tour guide asked his shopping amount reached 16,000 yuan. On his way to Disney's car, Hu guides asked each family to pay CNY100 to buy a key ring as a subsidy to drivers. Due to opposition from the entire regiment, Hu guided tour canceled Disney trip, into a shopping. July 29, Ms. Wang and her mother left the tour group, returned to Shenzhen, travel agencies did not refund the remaining cost of the trip.
Ms. Wang said she was worried about travel agents have her identity, will be retaliated by each other, she does not expect to be compensated by travel agents, only hope to find the jewelry store to get rid of the necklace.
Travel agency or fake brigade
Yesterday morning, the reporter called the national travel service hotline 12301. The operator said that can be returned through two ways, first, direct contact with travel agents, tour guides reflect mandatory shopping. If this road barrier, visitors can call 12301 again to provide travel contracts, shopping receipts and other evidence to the National Tourism Bureau for the record, coordinated by the Shenzhen Tourism Department.
According to the reporter's advice, call the China International Travel Service head office customer service hotline. Upon hearing Ms. Wang's situation, the operator judged that she had encountered a travel agency that faked a brigade because Ms. Wang was an irregular contract signed by the hotel and was not in the sales department. Ms. Wang opened the website display service phone is "4000686917", while China CITS official phone is "4006008888." In addition, according to the regular process, Ms. Wang should remit the travel expenses to the company's bank account instead of being handed over to the manager at the hotel.
Subsequently, the reporter to consult the name of tourism, called through the phone number of Mr. Chen, he asked reporters who introduced to travel, how will have his cell phone number. Manager Chen said there is no mandatory shopping, but also sent a work permit to reporters, showing his position as business manager, department for the China Travel (Shenzhen) Luohu Sales Department. He also issued a branch of the department business license.
However, China International Travel Service, said the customer service staff, Mr. Chen's work permit may be counterfeit, or fraudulent use of other staff work permits internal CITS, can not conclude that he is CITS staff. The reporter dialed Chen's call again and was told: "It is also possible to sign a contract with a hotel without having to go to the sales department. Traveling expenses are paid directly to the tour guide, not through company accounts, so you can not pay tax." When a reporter indicates his identity, Again and again stressed that they are CITS staff, then hung up on their own phone.
In addition, China International Travel Service Headquarters suggested that tourists should polish their eyes when searching for travel websites through search engines. Do not click on the links to websites such as "promotion" and "advertisement" to prevent them from fraudulently posting or fraudulent websites. Some unscrupulous people name the name of genuine travel agencies, the use of Internet advertising, production of the site almost to the real thing, the phone seems to be a national hotline, but will be transferred to a place, visitors must verify the qualifications of travel agencies and then sign up.
Hong Kong Travel Industry Council has stepped in
Ms. Wong emailed the matter to the Travel Industry Council of Hong Kong for reply from Ye Bessan, an Immigration and Tourism Department employee: "Beatorich Jewelry is a registered shop. Mainland visitors can be dissatisfied with the goods within six months Reimbursement can be made on the original documents by contacting the shop through the tour operator or the Hong Kong Association for Reciprocal Services. You may also entrust a representative or a mainland tour operator to assist in the bidding. You are advised to bring the original invoice (including any credit card slip) and the power of attorney to the registered shop for refund. For inquiries in Hong Kong, please contact us at (852) 28070707. "
For Ms Wang's mandatory shopping problem, the Travel Industry Council of Hong Kong suggested: "Visitors can observe the tour guide's badge number, record the travel agency's name and travel itinerary, call the Travel Industry Council of Hong Kong directly for complaints, and the council will follow these Evidence, find travel agents to verify the matter, if compulsory consumption is true, will be investigated in accordance with the relevant laws.If detained in the shopping arcade, threatening personal safety, borrow local mobile phone call to the police in Hong Kong.
In the end, Ye Beishan reminded Ms. Wang to provide the contract, receipt, name of travel agency and name of tour guide in Hong Kong as soon as possible for further handling and supervision.